At xenapaz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), our easy and hassle-free return process ensures that you can return your items with no extra cost to you. Here’s how you can return your items using our Free Return Service:

Step 1: Check Our Return Policy Before initiating a return, please ensure your item is eligible for return. Items must be returned within 30 days of receiving your order and must be in new, unworn condition with all tags attached. Please note that personalized or custom items are not eligible for returns.

Step 2: Request Your Return

  • Log in to your account on www.biggertok.com.
  • Go to “My Orders” and select the order you’d like to return.
  • Click on the “Return” button next to the item(s) you wish to return.
  • Follow the instructions to generate your return label.

Step 3: Prepare Your Package

  • Carefully pack the item(s) you’re returning in their original packaging.
  • Attach the provided return shipping label to the package.

Step 4: Ship It Back

  • Take your return package to the nearest USPS or shipping carrier location.
  • You can track your return using the tracking number provided.

Step 5: Refund Process Once we receive your return, we will inspect the item(s) to ensure they meet our return policy requirements. If everything is in order, we’ll issue a full refund to your original payment method within 7-10 business days.

Note: Return shipping is completely free, so you won’t incur any extra fees. If you experience any issues with the return process, our customer service team is always here to assist you!

Thank you for shopping with xenapaz! We appreciate your business and strive to ensure that your experience is as seamless as possible.